We (Australian Building Codes Board) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Further Information

As an Australian Government Agency, the Australian Building Codes Board (ABCB) (we, our, us, the ABCB) is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (the Privacy Act), which regulates how agencies collect, use, disclose and store personal information, including sensitive information, and how individuals may access and correct records containing their personal information.

The ABCB respects the right to privacy under the Privacy Act and complies with Privacy Act requirements in relation to the collection and management of personal information.

The following provides a general overview of the ABCB’s Privacy Policy.

Collection of personal information

The ABCB collects personal information that is reasonably necessary for, or directly related to, its functions and activities. The ABCB will only use and disclose personal information for the purpose it was collected and in accordance with the Privacy Act.

The ABCB may collect personal information in ways including, but not limited to, directly from individuals when they:

  • access and use our website and web based channels;
  • have conversations with our representatives via telephone and in person; and
  • complete an application.

From time to time, we may also collect personal information from third parties or a private source however this will only be carried out by the ABCB if:

  • the individual consents;
  • the ABCB is required or authorised to collect the information under an Australian law, or a court/tribunal order; or
  • if it is reasonable or practicable for us to collect information in this way instead of collecting the information directly from the individual.

In limited circumstances, the ABCB may receive ‘unsolicited personal information’ about third parties from individuals who contact us or provide us with documentation. In these circumstances the ABCB will consider whether it could have collected the information if it had been solicited and, if so, it will handle the information in accordance with the Privacy Act.

We understand that from time to time an individual may not want to provide the ABCB with personal information. That is fine, however, it may mean that we are not able to provide that individual with the products and services they require, or a high level of service. Accordingly, the ABCB will ordinarily request that an individual identify themselves for the ABCB to appropriately carry out its functions and activities.

Dealing with personal information

The ABCB only uses and discloses personal information for the purposes for which it was provided to us, being purposes which are directly related to one of our functions or activities, unless the use and disclosure is otherwise authorised by the Privacy Act (for example, where the secondary purpose is related to the primary purpose or where an individual consents to the use or disclosure).

Personal information may be disclosed to third parties, including third party suppliers and service providers located overseas, for purposes related to the ABCB’s functions or activities. Where necessary the ABCB will take reasonable steps to ensure that overseas recipients do not breach privacy obligations relating to personal information under the Privacy Act. However, in some circumstances personal information may be subject to local legislation instead of the Privacy Act.

Integrity of personal information

Once the ABCB receives personal information, the information is maintained in a secure environment. Personal information will not be released by the ABCB unless in accordance with the Privacy Act or where consent is provided.

We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure. We may hold personal information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer required in accordance with the requirements of the Archives Act 1983 (Cth).

We also take all reasonable steps to ensure that personal information collected by us is accurate, up to date, complete and relevant. These measures include updating and maintaining personal information when we are advised by individuals that information is incorrect or has changed.

Access to, and correction of, personal information

Individuals may request access to any personal information we hold about them by contacting us. In addition, where individuals believe that personal information we hold about them is incorrect, incomplete or inaccurate, then they may request to have it amended.

We will consider whether the personal information requested can be assessed or requires amendment. Where we hold information that an individual is entitled to access, we will provide a suitable means of accessing it. We will not charge for providing the information, or for costs of making any corrections to personal information.

In the unlikely event that access to, or correction of, personal information is not granted, for example, where access is refused under Commonwealth legislation or the ABCB does not agree that personal information requires amendment, we will provide written reasons.

For more information about the ABCB's Privacy Policy, access and correction of personal information, please submit an online enquiry

Links to other websites

The ABCB's consultation website may contain links to other websites. The ABCB is not responsible for the content and the privacy practices of other websites. The ABCB encourages individuals to examine each website's privacy policy.

Further information on ABCB's policies relating to copyright, external websites, clickstream data, cookies, email addresses and security is available.

Read more

The ABCB aligns its Privacy Policy with the Department of Industry, Innovation and Science. The Department of Industry, Innovation and Science's Privacy Policy details how personal information is handled.

Delib Privacy Information

Delib's software (this website) enables organisations to set up and operate activities, through which they can engage with you.

This site is managed by the controlling organisation, Australian Building Codes Board. When you access and use this site, the personal information you have submitted to these activities will go to the organisation. Delib will not access your personal information unless requested to do so by the organisation, and only for the purposes of assisting them with the administration of this site.

Accessing your Personal Information

If you have any questions or requests about your personal information, for example to request a copy of it, or to ask for it to be corrected if you think it is wrong, please contact the organisation (as stated in their Privacy Notice / Privacy Statement / Privacy Policy). It is the controlling organisation's responsibility to answer any questions or requests about your personal information.

Collection of Browser Information

The information provided by your computer when you use this website is collected by Delib. For example, your browser type, IP address, language preference, referring site and the date and time. The purpose for collecting this information is to maintain the security of the website and for operating and improving the software.